If, after completing my Behaviour Assessment, you decide I’m not the right fit for you and your dog, then the consultation is 100% free—no questions asked. I stand by my ability to help any dog and offer this guarantee with confidence.

Start by booking a Behaviour Consultation or a Free New Client Q&A on the Services page. We’ll talk about your goals, assess your dog, and decide the best course of action—training, walking, hikes, or something custom.

Yes. A Behaviour Assessment is required before training, walks, or pack services. It helps me evaluate your dog’s energy, behaviour, and needs before integrating them safely into any service.

Cancellations made more than 24 hours in advance are fully refundable. Within 24 hours or no-shows are non-refundable. Package sessions must be used within the agreed time window and are non-transferable.

Absolutely! I’m here to support you 100% throughout your training journey. The more you engage with me throughout the process, it shows you're willing to do the work, and that excites me! You’re highly encouraged to ask questions, send updates, and share videos between sessions to keep everything on track. I LOVE questions!

Only if your dog has passed their Behaviour Assessment and is ready for structured walks or pack hikes. If there are behaviour concerns, we’ll easily begin with training first to ensure success and safety, while receiving unconditional support from many balanced support dogs.

100% yes. My private sessions are designed to teach you how to lead your dog, not just train the dog alone. Your involvement is key to long-term success. The more involved you become, the more support you'll receive back, and the faster you will see results, beyond your expectations.

My approach is completely customized. I don’t follow generic scripts. I assess your dog’s energy, behaviour, and background, then create a realistic plan tailored to your life—using natural pack dynamics and balanced leadership techniques.

I follow a custom, flawless, 10 key-component system, that I developed, and then. created into an acronym. I provide am informative, easy to understand guide, that teaches you the power of this acronym. Any exercise I then do with your dog - using that acronym - demonstrates fun, calm, structured, intuitive methods rooted in real dog psychology and the human connection. No fear, no yelling, and no gimmicks—just clear, confident leadership, proper energy, and guidance from my balanced dogs when appropriate.

A 4 year-old child is able to do the techniques I teach. To use force, intimidation, or pain completely goes against my entire philosophy. It is 100% counter-productive for the owner, the dog, and myself. My methods are grounded in calm communication, body language, and energy. Most owners are surprised how much their dog changes simply through clearer leadership and structure.

Absolutely. I can help you understand and achieve literally anything you and your dog want to do. I’ve never met a dog I couldn’t help, but that does not mean I am the best choice for every owner. If you choose to work with me, you'll quickly see my passion and enjoyment teaching dog behaviour and resolving all problems. My clients consistently see results—even when other trainers have failed. If, after our first session, or at any point during on-going training, you don’t feel we’re the right fit, it’s free. No questions asked.

That’s very common. Many of my clients come to me after multiple trainers have failed. I bring a new perspective, real-world pack experience, and an ability to help dogs others consider “lost causes.”

Every dog is different, but most show noticeable change after just one session. I teach you my process, and provide a clear plan and timeline during your consultation. Many factors determine the timeline, but it's your enthusiasm, engagement, and enjoyment during the process will absolutely lead to fast results. Serious cases may require a package, but progress is consistent and realistic.

That’s okay. That's what I'm here for. Many of my clients start off reactive or fearful. My calm, structured introductions using my role-model dogs help your dog quickly gain confidence and learn proper social skills—often for the first time.

Yes. Bite history is nothing to worry about, and I show you why, hands-on. I specialize in all behaviour modification and have helped over 1500 dogs with severe reactivity and bite histories. Safety, calm leadership, and structured exposure are key to creating a training plan that, I personally feel, should feel enjoyable! No matter the case, I can help.

Definitely. My training isn’t just for your dog—it’s for you. I also feel it's more appropriate to use the word education, instead of training. I’ll teach you how to understand, lead, and connect with your dog in a way that builds your confidence and transforms your relationship in ways you likely never thought were possible.

Yes. I’ve worked with hundreds of fearful, shut-down, or anxious dogs. Nervous or anxious dogs respond very quickly when they see that I speak their language. My calm, communicative and low-pressure style helps dogs relax, and my pack members provide steady energy to support their progress.

We start with a relaxed discussion, then move into structured interaction with my dogs. I observe how your dog responds, assess their behaviour, and we begin applying changes right away. Most clients see progress by the end of this session. I also provide my clients with an important document that is unique to myself. It serves as a both a fun, educational and informative read, and also a powerful reference guide that you can constantly refer back to when you need a reminder.

So, first, I'm not a kennel. Second, Board and Train actually carries many flaws when done the wrong way. Be very careful of places that offer it. I leave the option available for very rare cases. The problems you're experiencing are beginning in your own environment, so it's there that we need to work on the exercises. If we do decide on using Board and Train to help speed up your dog's progress, there will be an obvious reason why. Your dog would then live and learn in a calm, structured home alongside 5-6 other balanced pack members. This hands-on, real-world immersion creates fast and lasting results, that can make it easier for you to complete the process when your dog returns home.

I offer special packages for puppies 2–4 months and 4–8 months, focusing on building confidence, socialization, leash manners, calm routines, and more importantly, preventing potential bad behaviours before they begin. You can also combine both programs for the most complete development plan, but, timing is key. A dog learns and develops rapidly, so I recommend getting started right away.

Of course! The more the merrier! I regularly work with families who have two or three dogs, all with different needs. I’ll help you balance the dynamic through education and hands-on exercises, meant to address problem behaviours, which creates a calm, structured home for the whole pack.

Yes, but technically, every training plan is already customized. Every service is tailored specifically to your goals and your dog’s specific needs. Whether it’s behaviour modification, obedience, or lifestyle-based changes, we’ll build a plan that works for you.

Most nervous or dominant dogs just need a dog that knows how to ignore them. Mason is calm, respectful, and wise. He teaches through energy—not dominance—and helps reactive dogs feel safe without pressure. He’s the perfect role model, especially for insecure, aggressive, or fearful dogs.

Skye leads high-energy trail runs for dogs who need a physical and mental outlet. She is also a very knowledgeable and enthusiastic helper. These 90-minute nature sessions are structured, social, and tiring (in the best way). I even send you video updates so you can see the fun!

Yes, unless there is other severe behaviour that needs to be addressed first. Dogs must demonstrate safe, consistent behaviour before joining any hikes. They are leashed for the entire run, so there is no worry regarding their recall.

Always start with a Behaviour Assessment. You learn SO much during it. From there, I’ll recommend a service plan tailored to address your dog’s needs, with multiple options to discuss what works best for your lifestyle. Whether it’s fear, obedience, reactivity, or energy management, I’ll guide you to the right fit.

We can discuss it. Veterinarians recommend that all dogs be up to date on core vaccinations (rabies, distemper, parvovirus) before participating in services with other dogs, or when in nature - for their own safety. Before booking a service, I recommend to book a free 30-min phone call to discuss anything further.

Yes. Mason’s Way is fully insured for liability and accidents with a very reliable and trust policy from Profur. While I take every precaution to keep dogs safe, accidents still happen, but you will never need to worry while your dog is in my care. I work very closely with several local vets to ensure prompt care in the event of an accident. I am, however, not liable for past injuries or health issues your dog may arrive with. Always discuss history with me before booking services.

That’s perfectly okay—this is often why clients come to me. I’ll evaluate your dog’s triggers, behaviour, and history, then create a plan to safely address the root causes. No judgment—just results.

Yes, but only when the dog is ready and in a safe environment. Dogs are leashed 100% of the time, until they have reached a point where we will begin working with them off-leash. We always want to work through on-leash structure first, then graduate to off-leash recall and freedom with safety as the top priority.

Every problem began in your home, so it's the easiest and most effective place to start. While most on-going training will occur in outdoor, structured spaces or during immersion programs, in-home sessions will be arranged on a step-by-step basis to begin the training. Behavioural issues are best addressed where they primarily happen.

Probably too much! I love to stay in touch after each session and love seeing progress videos and hearing updates. For package clients, on-going follow-up support and communication is a strong, and fun, part of the process. Your success is my passion and priority..

Yes! In fact, you'll see faster results if you do. Once your dog has passed the Behaviour Assessment and is showing progress, it only strengthens their training to incorporate walks or hikes into their program for reinforcement, structure, and exercise.

You can always call my direct number at the top of the website. There is also a Live Chat option. If I am in a lesson, it is difficult to answer my phone at times, so I offer a Free 30-minute Q&A call or Zoom session for new clients. It’s no pressure—just a chance to ask questions, learn about my process, and see if we’re a good fit.